Privacy policy

Last updated 9 November 2026

This policy explains what information Sellora keeps, why, and how it is protected. The service is run by the operator of Sellora ("we", "us").

1. What we keep

Your account: your business name, your name, phone number and email, and your plan and payment records.
Staff accounts: names, usernames and email addresses. Passwords are stored only in scrambled (hashed) form that can't be turned back into the password.
Your shop's records: products, stock, sales, payments, suppliers, and the customer details you choose to enter, such as names, phone numbers and balances.
Technical information: the internet address used to sign in and basic error logs, used to protect accounts and fix problems.

2. Your customers' details

When a shop enters its customers' details, the shop decides what to keep and why, and we store it on the shop's behalf. We don't contact a shop's customers or use their details for anything else. Customers who want their details changed or removed should ask the shop.

3. Why we use it

To run your shop and show you your records.
To bill you for your plan and remind you before renewal.
To send password reset links and important notices about the service.
To keep accounts secure, for example by pausing sign-in after too many wrong passwords.
To help you when you ask for support.

We don't sell information, and we don't use it for advertising.

4. Who it is shared with

FBR, only if you turn on FBR invoicing: the invoice details FBR requires.
Service providers that help us run the service, such as our server host, email provider and backup storage, under their own confidentiality and security terms.
Authorities, where the law requires it.

Receipts and reminders sent on WhatsApp open in your own WhatsApp; we don't send them for you or keep a copy of the conversation.

5. On your device

The app stores a few things in your browser so it works quickly and offline: your sign-in, your shop code, display preferences, a copy of your product list, and sales waiting to be sent while you are offline. There are no advertising or tracking cookies.

6. How it is protected

Every connection is encrypted (HTTPS).
Each shop's records are kept in a separate database.
Passwords are hashed, and two-step sign-in is available.
Copies are made every day.

7. How long we keep it

We keep your information while your shop is open. If you close your shop, its data is deleted within 30 days, and backup copies expire within a further 35 days. Payment records are kept for as long as tax law requires.

8. Your choices

You can see and correct your information in the app, export your shop's records at any time, and ask us for a copy of what we hold about you or to delete it.

9. Changes

Any changes to this policy are posted here, and we will tell you in the app if they are important.