Terms of service

Last updated 9 November 2026

These terms are an agreement between you (the business using the service) and the operator of Sellora ("we", "us"). By creating a shop or using the service you accept them.

1. The service

Sellora is point-of-sale software you use in a web browser or our app: billing, stock, customers, staff, reports, receipts and, if you turn it on, FBR invoicing. We host it and keep it running; you use it to run your business.

2. Your account

You must give correct details when you sign up and keep them up to date.
You are responsible for your staff accounts and for keeping passwords private. Tell us at once if you think someone has got into your shop.
You must be at least 18 and able to enter into a contract for your business.

3. Free trial

New shops get a free trial of 14 days. No payment details are needed. When the trial ends, you need to pay for a plan to keep using the shop.

4. Plans and payment

Plans are paid in advance, for the period shown on our pricing page (monthly or yearly). Each plan has limits, such as the number of items and staff.
Where sales tax on services applies, it is charged as the law requires and shown on your invoice.
We may change prices with at least 30 days' notice. The new price applies from your next renewal.
If a payment is late, the shop keeps working for 3 grace days. After that it is paused until payment is received. A paused shop's data is kept, and the shop opens again as soon as it's paid.
Refunds follow our refund policy.

5. Your data

The data you put into your shop (products, sales, customers, suppliers and so on) belongs to you. You can export it at any time from the app.
We use it only to provide the service, as described in our privacy policy.
You are responsible for having the right to store your customers' details and for using them lawfully.
We keep daily backups, but you should also download your own copy regularly.

6. Tax and FBR

The service can send your sales to FBR when you enter your FBR details. You remain responsible for your tax registration, the tax rates and details you enter, and your tax returns. We are not liable for penalties caused by wrong settings or by FBR's systems being unavailable; invoices that can't be sent are retried automatically.

7. Fair use

You may not use the service for anything illegal, to sell prohibited goods, to try to get into other shops' data or our systems, to overload the service on purpose, or to resell it without our written agreement. We may pause a shop that breaks these rules.

8. Availability

We work to keep the service available at all times, and the app keeps selling when the internet drops. We don't promise it will never be interrupted: maintenance, internet problems and events outside our control can cause short outages. We will tell you in advance about planned maintenance where we can.

9. Our responsibility

The service is provided as it is. As far as the law allows, we are not liable for lost profits, lost business or indirect losses, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the service

You can stop at any time by not renewing. Ask us and we will close your shop.
Export your data before closing. After a shop is closed, its data is deleted within 30 days, and backup copies expire within a further 35 days.
We may end the service for a shop that seriously or repeatedly breaks these terms. If we stop offering the service altogether, we will give at least 30 days' notice so you can export your data.

11. Changes to these terms

We may update these terms. For important changes we will tell you in the app or by message at least 14 days before they apply. Using the service after that means you accept the new terms.

12. Law

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute.