Refund policy

Last updated 9 November 2026

We want you to be sure before you pay, so every shop starts with a free trial of 14 days, and no card is needed.

1. Full refund after your first payment

If you aren't happy, ask within 7 days of your first payment for a plan and we will refund that payment in full. This applies once per business.

2. After that

Monthly and yearly payments are not refunded for unused time. You can stop at any time: your plan simply isn't renewed, and you keep using the shop until the end of the period you paid for.
If you move to a cheaper plan, the change applies from your next renewal.

3. Mistakes

If you paid twice, paid the wrong amount, or were charged after closing your shop, we refund the extra amount in full.

4. Setup and hardware

Fees for setup work (such as loading your products and setting up printers) are refunded only if the work hasn't started. Hardware follows the seller's own warranty and return terms.

5. How to ask

Send us your shop code, the payment date and the amount. Approved refunds are paid to the account you paid from within 10 working days.